How can we help?
Answers to the most common questions about Take Orders. Can’t find what you need? Write to us.
Which devices does the app run on?
Take Orders runs on iPhone, iPad, and Android phones and tablets. It’s a free download on the App Store and Google Play.
How much does the POS software cost?
The trial is free with no commitment. After that, it’s an affordable monthly subscription — less than the price of a burger. You can cancel anytime from your App Store or Google Play subscription settings.
Can I use the POS on several devices?
Yes. The same account works on multiple phones or tablets, all synced together, at no extra cost: a tablet at the counter, a phone for taking orders, a screen in the kitchen.
Do I need an internet connection?
No, the POS works offline too. Only card payments with the SumUp reader require a connection.
Which receipt printer should I use?
A standard thermal printer (ESC/POS protocol, 58 or 80 mm paper) over Bluetooth, network (Wi-Fi or Ethernet) or USB. Tickets are numbered, dated and customizable.
I don’t have a printer. Is that a problem?
Not at all. The “Live orders” screen displays orders in the kitchen on a tablet or phone, and receipts can be sent by email or shared by text message.
How do I accept card payments?
Connect a SumUp card reader to the app: take card and contactless payments right from the POS. Cash payments are supported too.
Can I turn a tablet into a self-order kiosk?
Yes, with kiosk mode: customers build their own order (meal deals, extras, dine-in or takeaway), which goes straight to the kitchen. A 4-digit code locks the exit from kiosk mode.
Another question?
A question, a printer issue or an idea for improvement? Write to us and tell us your device (iPhone, iPad, Android) and, if possible, include a screenshot.
contact@food-connect.fr